FAQ
FAQs
Are Portable Oxygen Concentrators FAA-approved for air travel?
YES! All Portable Oxygen Cencentrators sold by Central States Mobility are approved for air travel. However, FAA rules change regularly – always check with your airline at least 72 hours before travelling.
How long does the battery last on a Portable Oxygen Concentrator?
Battery life varies by model and oxygen flow settings. On average, batteries last between 3–8 hours on a single charge. Extra batteries are available for purchase.
Are the devices heavy or difficult to carry?
No, POCs are designed to be lightweight and portable. Most models weigh between 4–7 pounds and come with a carrying case for convenience.
Can I use my Portable Oxygen Concentrator while charging?
Yes, most models allow you to use the concentrator while plugged into a power source.
Do you offer financing or payment plans?
Yes, we offer flexible financing options to help make your purchase more affordable. Contact us at 515-528-2013 or visit our store for details.
Can I rent a Portable Oxygen Concentrator instead of buying one?
We do not currently offer POC’s for rent.
Do I need a doctors prescription for a Portable Oxygen Concentrator?
Yes! All medical grade POC’s require a doctors prescription before we are allowed to dispense them. Your prescription will include the Oxygen output levels you need, so we can instruct you how to safely use the device.
Does insurance cover the cost of a Portable Oxygen Concentrator?
We do not accept insurance as most customers have already received a stationary concentrator and oxygen tanks from their insurance provider. If you are still eligible to receive a POC under your insurance, we are happy to refer you to a reputable local provider.
How do I clean and maintain my Portable Oxygen Concentrator?
Regular cleaning of the external surfaces, filter, and tubing is essential. Specific cleaning instructions are provided in your device manual. We also offer servicing options.
What should I do if my Portable Oxygen Concentrator stops working?
First, refer to your user manual for troubleshooting steps. If the issue persists, contact our support team at 515-528-2013 or bring your device to our store.
Is it safe to use my Portable Oxygen Concentrator in the car?
Yes, POCs can be used in vehicles. Ensure they are securely placed, and avoid blocking airflow around the device.
Can I take my Portable Oxygen Concentrator on a cruise?
Most cruise lines allow POCs onboard, but it’s best to check with your cruise line before departure.
Why should I buy my Portable Oxygen Concentrator from Central States Mobility?
At Central States Mobility, we offer top-quality POCs from trusted brands like Rhythm Healthcare, OxyGo and Drive, personalized customer support, flexible financing options, and expert servicing to ensure you’re always taken care of.
Call us at 515-528-2013, visit our store at 5335 Merle Hay Road, Johnston, Iowa, or browse our website for more details.
